Online dispute resolution platform:
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online orders out of court first. The dispute resolution platform can be found here: https://ec.europa.eu/consumers/odr/
Our e-mail address for consumer complaints: firstname.lastname@example.org
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution body.